Terms of Sales

Lueur d’Ambrosia – Terms of Sale Agreement

Last updated: 25/11/2025

1. Introduction

These Terms of Sale (“Agreement”) govern all purchases of products made from Lueur d’Ambrosia (“we”, “us”, “our”). By placing an order, you agree to be bound by these terms. Please read them carefully before completing a purchase.

2. Orders

2.1 Acceptance of Orders

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product description, payment issues, or suspected fraudulent activity.

2.2 Order Confirmation

Once an order is placed, you will receive an email confirmation. This confirmation does not constitute acceptance of the order; acceptance occurs once the goods have been dispatched.

3. Pricing and Payment

3.1 Prices

All prices displayed on our website or sales channels are in GBP unless otherwise stated. We reserve the right to change prices at any time.

3.2 Payment

Payment must be made in full at the time of purchase. We accept major credit/debit cards and other payment methods as listed at checkout. By providing payment information, you confirm that you are authorized to use the selected payment method.

4. Shipping and Delivery

4.1 Shipping

Shipping costs, options, and estimated delivery times are displayed at checkout. Delivery times are estimates only and may vary due to factors outside our control.

4.2 Delivery Address

It is your responsibility to provide an accurate and complete delivery address. We are not liable for delays or losses arising from incorrect address details provided by you.

5. Products

5.1 Product Descriptions

We take care to ensure product descriptions, images, and details are accurate. However, slight variations may occur due to the handcrafted nature of some products, screen display differences, or supplier changes.

5.2 Product Use

You agree to use products only as intended and according to any instructions provided.

6. 30-Day Money Back Guarantee

We offer a 30-day money-back guarantee on eligible products.

6.1 Eligibility

To qualify for a refund:

  • The request must be submitted within 30 days of delivery.
  • Products must be returned in good condition, with minimal use and no damage beyond reasonable testing.
  • Proof of purchase is required.

6.2 Exclusions

The guarantee does not apply to:

  • Personalized or custom-made items
  • Gift cards
  • Items purchased from third-party retailers
  • Items damaged through misuse or neglect

6.3 Return Process

To initiate a return:

  1. Contact us at info@lueurdambrosia.com with your order details.
  2. We will provide instructions for returning the item.
  3. Once the item is received and inspected, we will process a refund to your original payment method within 7–10 working days.

6.4 Return Shipping

Unless the return is due to a fault or error on our part, you are responsible for the cost of return shipping.

7. Faulty or Damaged Items

If an item arrives faulty, damaged, or incorrect, notify us within 48 hours of delivery. We may request photos or additional information to resolve the issue. A replacement or full refund will be provided for verified claims.

8. Intellectual Property

All content, branding, product designs, and materials associated with Lueur d’Ambrosia are protected by intellectual property laws. You may not reproduce, distribute, or exploit our content without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability for any claim shall not exceed the amount paid for the product in question.

Nothing in these terms limits your statutory rights.

10. Privacy

Your personal information is handled according to our Privacy Policy. By purchasing from us, you agree to the collection and use of your data as described in our policy.

11. Governing Law

These Terms of Sale are governed by the laws of the United Kingdom. Any disputes shall be resolved exclusively in the courts of England and Wales.

12. Contact Information

For any questions or concerns regarding these Terms of Sale, you can reach us at: Email: info@lueurdambrosia.com