Last updated: 04/12/2025
1. Overview
At Lueur d’Ambrosia, we want you to love every product you purchase from us. If for any reason you are not satisfied, we offer a clear and fair refund and return policy outlined below.
This policy applies to all purchases made directly through our official website or sales channels.
2. 30-Day Money Back Guarantee
We provide a 30-day money back guarantee on eligible products. If you are unhappy with your purchase for any reason, you may request a refund within 30 days of delivery.
2.1 Eligibility Criteria
To qualify for a refund:
- The request must be submitted within 30 days of receiving your order.
- The product must be returned in good condition with minimal signs of use.
- Items must not be damaged, altered, or excessively used.
- Proof of purchase is required.
2.2 Excluded Items
The following items are not eligible for refund or return unless faulty:
- Personalized or custom-made products
- Gift cards
- Items bought through third-party retailers
- Products damaged due to misuse or neglect
3. Faulty, Damaged, or Incorrect Items
If your product arrives faulty, damaged, or not as described:
- You must contact us within 48 hours of delivery.
- We may request photos or additional information to assess the issue.
- If verified, we will offer a replacement, exchange, or full refund at no cost to you.
4. Return Process
To initiate a return:
- Contact our support team at info@lueurdambrosia.com with your order number and reason for return.
- You will receive instructions on how to return your item.
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
4.1 Return Shipping
- Customers are responsible for return postage costs unless the item is faulty or incorrect.
- We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
5. Refund Process
- Approved refunds will be issued to your original payment method.
- Processing typically takes 7–10 working days after we receive your return.
- Shipping fees (when applicable) are non-refundable unless the return is due to our error.
6. Exchanges
If you would prefer an exchange instead of a refund:
- Exchanges are subject to product availability.
- Any price differences must be paid by the customer.
7. Late or Missing Refunds
If you have not received your refund after 10 working days:
- Check your bank or payment provider.
- Contact your bank, as processing times can vary.
- If you still need assistance, email us at info@lueurdambrosia.com.
8. Contact Information
If you have any questions about our Refund & Return Policy, please contact us: Email: info@lueurdambrosia.com
12. Contact Information
For any questions or concerns regarding these Terms of Sale, you can reach us at: Email: info@lueurdambrosia.com
If you would like this document customised further (e.g., add warranty terms, company registration details, or more legal protections), feel free to ask!